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Growth in high value leads through B2B SAAS SEO strategy

MaxContact Australia (now rebranded as Kaizn) is a leading call centre software solution that helps businesses communicate with their customers and improve staff efficiency. They are based in Australia and work with some of the leading brands across their region.

Our Awards & Shortlists

TheLivercoolAwards2024
City of Liverpool Business Awards Winner
Global Agency Awards Finalist
GlobalSearchAwardsWinner2024
prolific north champions awards

Sector

Services

An overview of the B2B SAAS SEO campaign

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New organic keywords ranking on the first page

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Increase in non-branded organic users YOY

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Growth in leads generated through organic search

The Problem

Website was generating traffic for mostly branded and informational keywords

When this campaign started, the client’s website generated significant traffic from branded and informational keywords, reflecting their strong presence in the industry. However, they struggled to rank for high-intent commercial keywords, limiting their ability to attract qualified leads actively searching for call centre software solutions, resulting in missed revenue opportunities. This lack of visibility for commercial keywords meant the client primarily engaged users seeking general information or existing customers rather than potential buyers ready to make purchasing decisions. Their content and SEO strategy weren’t effectively aligned with the buyer journey, creating gaps in converting traffic into meaningful leads and driving sales growth.
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Behind every result is a team of specialists who live and breathe search who know the niche inside out.

LEADING B2B SEO AGENCY

Do you have a new product or service you want to get to market? We’re an award-winning B2B SEO agency. We can help you dominate the market and give you the competitive edge you need in this competitive field.

The Solution

Matching search intent with a fresh content strategy, resolving technical SEO issues and authority building

To address the client’s challenges, our technical SEO team started by resolving common issues often found on the HubSpot CMS, ensuring the website was fully optimised for search engines.

We developed a new content strategy based on fresh keyword research and mapping, with a stronger focus on commercial terms.

Existing solution and section pages were optimised to match current search intent, and new content was created to guide users through different stages of the buyer journey.

This was supported by acquiring highly relevant backlinks through outreach and digital PR, super-powering the site’s authority and reinforcing the impact of the on-page improvements.

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Optimisations across key services, sector pages and educational blog content

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Pieces of coverage through digital PR and newswire campaigns

The Results

First page rankings for commercial keywords and generating high-value qualified leads

Since its rollout, this strategy has delivered impressive results for the client. They achieved over 200 new rankings for commercial keywords, significantly enhancing their visibility in high-intent searches.

Non-branded organic traffic saw a strong year-on-year increase of 67%, while organic leads generated grew by 32%, driving meaningful engagement with potential customers.

These improvements not only increased their organic visibility but also directly contributed to their business success, helping them secure major contracts with some of the world’s leading brands.

Not long before MaxContact Australia rebranded to Kaizn, this project was awarded Best Use of Search – B2B at the Global Search Awards in 2025.

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New organic keywords ranking on the first page
0 %
Increase in non-branded organic users YOY
0 %
Growth in leads generated through organic search
0 %
Increase in clicks from ChatGPT, Gemini and Perplexity
global search awards b2b
QuoteMarks

what the client has to say

We’ve been working with the team at Quirky Digital since January 2024 and have been delighted with the partnership. Liam and his team have really built a solid business and work on transparent communication. Nothing is too much to ask and the whole team are always there to help. Having worked with other SEO agencies, this has been a blessing and the results that we are seeing now are testament to the team’s expertise. I’d highly recommend to anyone who is serious about their SEO journey.

Daniel Harding, Director @ MaxContact Australia

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